© 2018 Claw.

Privacy

Privacy notice for Borough Restaurants Ltd t.a. CLAW.

CLAW takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities.

How do we collect information from you?

We obtain information about you when you request information, use our website, or place an order with us via click & collect.

What type of information do we collection from you?

The information we collection from you might include your name, address, telephone number, email address, your IP address, which pages you have visited on our website and when you accessed them.

How is your information used?

We may use your information to:

  • Contact you by telephone or email
  • Keep you updated about CLAW news
  • Notify you of special offers

Who has access to your information?

We will never sell or rent your information to third parties. All employees with access to your information have a duty of confidentiality to protect your data.

Third Party Service Providers

We use a number of third party service providers to help us with the following:

  • At Hand to process click & collect orders
  • Companies that help us to communicate with you such as email service providers, and CRM software.
  • Professional service providers such as marketing agencies, advertising partners who help us run our business.

How you can access and update your information

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us at info@claw.co.uk

You have the right to ask for a copy of the information Borough Restaurants Ltd. holds about you. Security precautions are in place to protect the loss, misuse or alteration of your information.

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.
Once we receive your information, we make our best effort to ensure its security on our systems.

Your data will usually be processed on servers based within the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but within the European Economic Area (EEA). We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

Your choices

We may occasionally contact you by email or telephone with details of new restaurant launches, special offers, and where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us at info@claw.co.uk.

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information – see “Objecting to how we may use your information” below
  • our use of your personal information is contrary to law or our other legal obligations
  • we are using your information with your consent and you have withdrawn your consent – see “withdrawing consent to use your information” below.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Objecting to how we may use your information: You have the right at any time to require us to stop using your personal information for direct marketing purposes.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Changes to our privacy notice

We keep this privacy notice under regular review and will place any updates on claw.co.uk/privacy

This privacy notice was last updated on 18 April 2018.